Refusionspolitik

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Your rights to return goods are protected under The Consumer Contracts.

All items stocked and hardware sold by WESEE come with a 24 month manufacturer warranty unless stated otherwise. 

Due to the nature of the product, Subscription viewing cards are not covered by a warranty unless they are official subscription cards and these are under warranty for as long as the broadcaster is broadcasting the programmes the card was intended to receive. The card is NOT covered if broadcasting stops due to the broadcaster going out of business or a change in schedules, or if the broadcast infringes UAE broadcast law. If this is the case we are not liable for this action and you have bought said subscription cards with this knowledge.

Warranty on any Equipment supplied shall be on a “Return to base” basis. That is; you must return the Equipment to us for test and repair or replacement as required.

Equipment must be in its original box and then securely and safely packaged in an outer carton suitable for the purpose.

Costs of return to us and suitable packaging are your responsibility. We will cover the cost of packaging and despatch to you, usually via courier.

During any warranty period, we shall have responsibility for repair or replacement of our Equipment except that you accept full responsibility for cost of repair or replacement of our Equipment when the damage or problem has been caused by your negligence, misuse, abuse or violation of any part of this Agreement that is out of our control.

Any product repaired or replaced under warranty will have the balance of the original warranty applied to it.

We do not offer support on equipment or accessories not supplied by us.

Support is offered only by email info@weseefirm.com or letter to our front-line Customer Desk.

We do not offer onsite service or installation. We are happy to provide support to you or your installer by phone or email wherever you are.

We try really hard to make sure that all our customers receive the items that they want, promptly and in the best of condition. Unfortunately this isn’t always in our control, and mistakes and breakages do happen. As proof of postage cannot be regarded as proof of delivery, therefore we would suggest that you use recorded delivery, registered post or a courier to send items back. On expensive items it might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or lost items incurred in transit. Whilst at all times, we try to assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.

PLEASE NOTE:
1. Once you place an order you can cancel the order by contacting support by mail within 1 hours of placing it (this should guarantee that your order has not already been picked and sent).
2. UAE law is the applicable law.
3. When buying goods on the internet, you are entering a legally binding contract
4. We do not pass-on or sell customers contact details.
5. On-line credit-card saftey is our main goal, we use Trust Pay.
6. We never send out unsolicited emails
7. After making a purchase you will see an order confirmation page and receive a receipt via email.